Thank you for shopping with ITS Trading L.L.C - FZ. This policy outlines the terms and conditions regarding the shipment and return of items purchased from our platform. Please read this policy carefully before making a purchase.
1. Shipping Methods
ITS Trading L.L.C - FZ offers multiple shipping options for products purchased on our website. The available shipping methods vary depending on the destination:
Standard Shipping: Cost-effective and reliable delivery.
Expedited Shipping: Faster shipping for urgent orders.
International Shipping: Available for select items, subject to destination-specific regulations and fees.
2. Shipping Costs
Shipping costs are calculated based on item size, weight, and delivery destination.
The total shipping cost will be displayed during checkout before confirming the order.
Customers are responsible for reviewing and accepting the shipping costs before completing the purchase.
3. Estimated Delivery Timelines
The estimated delivery timeframe is provided at checkout and varies based on the shipping method and destination.
While we strive for timely deliveries, external factors such as weather conditions, customs, or carrier delays may affect delivery schedules.
4. Shipping Restrictions
Some products may be subject to shipping restrictions based on local regulations.
Customers are responsible for ensuring that they comply with any applicable shipping laws before purchasing.
5. Shipping Address
Customers must provide accurate and complete shipping information at the time of purchase.
ITS Trading L.L.C - FZ is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses provided by the buyer.
6. Order Tracking
Once an item has been shipped, customers will receive a tracking number via email.
Customers can use this tracking number to monitor their shipment's status and estimated delivery time.
7. Shipping Damage or Loss
All items are securely packaged for shipment.
In the rare event of damage or loss during transit, customers must contact our customer support team immediately to initiate a claim.
Returns and Refunds
1. Return Eligibility
Items must be returned in their original condition, unused, and with all original packaging and tags.
Certain products, such as personal care items or used sports equipment, may not be eligible for return for hygiene reasons.
2. Return Process
Customers must contact our support team within 30 days of receiving their order to initiate a return.
The customer must provide the order number and a reason for the return.
Once the return is approved, customers will receive instructions on how to return the product.
3. Refund Policy
Refunds are issued to the original payment method after the returned item is inspected and approved.
Processing times for refunds may take up to 10 business days after receiving the returned product.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received in a damaged or incorrect condition.
For any questions or concerns regarding our Delivery and Returns Policy, please reach out to us.
Contact Information
Company Name: ITS Trading L.L.C - FZ
Phone: +971 564244684
Email: info@itstradings.com
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
By making a purchase on our platform, you agree to the terms outlined in this policy. We appreciate your business and are committed to providing you with the best service possible.
